Annabel Is Looking For Guest Services Agent

Posting Date Jan 21, 2019
Job Quantity 190007GO
Job Class Rooms and Visitor Providers Operations
Location Toronto Airport Marriott Resort, Toronto, Ontario VIEW ON MAP
Model Marriott Accommodations Resorts /JW Marriott
Schedule Full-time
Place Kind Non-Administration/Hourly

Begin Your Journey With Us
Marriott Worldwide portfolio of manufacturers consists of each JW Marriott and Marriott Accommodations.

Marriott Accommodations, Marriott Worldwide’s flagship model with greater than 500 international places, is advancing the artwork of internet hosting in order that our visitors can journey brilliantly. As a bunch with Marriott Accommodations, you'll assist maintain this promise by delivering premium selections, refined fashion, and well-crafted particulars. Together with your expertise and creativeness, collectively we'll innovate and reinvent the way forward for journey.

JW Marriott is a part of Marriott Worldwide's luxurious portfolio and consists of greater than 80 lovely properties in gateway cities and distinctive resort places around the globe. JW believes our associates come first. As a result of if you happen to’re pleased, our visitors can be pleased. It’s so simple as that. Our motels provide a piece expertise in contrast to every other, the place you’ll be a part of a neighborhood and luxuriate in a real camaraderie with a various group of comrades. JW creates alternatives for coaching, growth, recognition and most significantly, a spot the place you may actually pursue your passions in a luxurious surroundings. Treating visitors exceptionally begins with the best way we maintain our associates. That’s The JW Remedy™.

Job Abstract

Course of all visitor check-ins, check-outs, room assignments, and room change/late check-out requests. Safe fee; activate/reissue room keys. Guarantee charges match market codes, doc exceptions. Confirm/modify billing for visitors. Talk to acceptable employees when visitors are ready for an obtainable room. Advise visitor of messages. Clear departures in laptop system. Coordinate with Housekeeping to trace room standing and visitor issues. File visitor paperwork or documentation. Function phone switchboard station. Run and examine each day experiences, contingency lists, and bank card authorization experiences. Provide visitors with instructions and data. Reply, document, and course of all visitor calls, requests, questions, or issues; observe up to make sure every has been met to visitors' satisfaction. Organize transportation for visitors/guests. Rely and safe financial institution at starting and finish of shift. Money visitors' checks, course of all fee sorts, vouchers, paid-outs, fees, and supply change. Notify Safety of any experiences of theft.

Comply with firm insurance policies and procedures; report accidents, accidents, and unsafe work situations to supervisor; guarantee uniform and private look are clear ; keep confidentiality of proprietary info; defend firm property. Welcome and acknowledge visitors in keeping with firm requirements; anticipate and handle visitors' service wants; help people with disabilities; thank visitors with real appreciation. Communicate utilizing clear language; reply telephones utilizing acceptable etiquette. Develop and keep optimistic working relationships; assist staff to succeed in widespread objectives; pay attention and reply appropriately to the issues of workers. Adjust to high quality assurance requirements. Stand, sit, or stroll for an prolonged time frame. Transfer, carry, carry, push, pull, and place objects weighing lower than or equal to 10 kilos with out help. Carry out different affordable job duties as requested by Supervisors.
Marriott Worldwide is an equal alternative employer dedicated to hiring a various workforce and sustaining an inclusive tradition. Marriott Worldwide doesn't discriminate on the idea of incapacity, veteran standing or every other foundation protected beneath federal, state or native legal guidelines.

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